This research aims to determine the application of operational management of tailor made tour packages at PT. Tunas Indonesia Tours & Travel Yogyakarta. This research used a qualitative descriptive approach, the data were collected through observation, interviews and literature studies. The informants in this research are the company's staffs who are involved in, command or understand the operational management of tour packages. Data analysis used the model of Miles and Huberman, namely data reduction, data display and conclusion drawing. The results of the research showed there are four operational stages of tailor made tour packages making by Travel Consultant staff, the first stage is the planning stage consists of receiving the package tour reservations, following up the package tour reservations, determining payment policies according to company regulations, and issuing travel documents for the tour. The next stage, the organizing stage is conducting in tour preparation proceed.  The directing stage is taking out during the tour.  And the last stage,  the controlling stage is taking out by the travel consultant staff during the post-tour evaluation.

Aini, W., Ridwan, M., & Emrizal, E. (2019). Perencanaan Paket Wisata Sejarah Lembah Bakkara Kecamatan Baktiraja Kabupaten Humbang Hasundutan Sumatera Utara. Pusaka: Journal of Tourism, Hospitality, Travel and Business Event, 1(2), 59-63.

Ariani, D. W. (2009). Manajemen operasi jasa. Yogyakarta: Graha Ilmu.

Atmaja, E. H. (2017). Manajemen Operasional Paket Wisata City Tour Surakarta di PT. Kirana Surya Gemilang Yogyakarta (Studi Kasus Rombongan Ikatan Wanita Bank Yogyakarta). Jurnal Pariwisata Terapan, 1(2), 140-155.

Desky, M. A. (2001), Pengantar Bisnis Biro Perjalanan Wisata. Yogyakarta : Adi Cipta.

Foster, D. L. (2000). “First Class an Introduction to Travel & Tourism, Second Edition (Edisi Bahasa Indonesia)”. Jakarta: Raja Grafindo Persada.

Gunteja, B. P., Mulyantari, E., & Saputra, A. D. (2021). Pengaruh Daya Tarik Terhadap Kepuasan Wisatawan di Coffee On The Bus PO. Rejeki Transport Yogyakarta. Journal of Tourism and Economic, 4(2), 176-186.

Holloway, J. C., & Humphreys, C. (2016). The business of tourism. Pearson Education.

Ismayanti. (2010). Pengantar Pariwisata. Jakarta: Grasindo.

Kadim, A. (2017). Penerapan Manajemen Produksi & Operasi Di Industri Manufaktur. Bogor: Mitra Wacana Media

Krisnandi, H., Efendi, S., & Sugiono, E. (2019). Pengantar Manajemen. Jakarta: LPU-UNAS

Oliveira, M. H. F. D. C., & Kusnanta, G. (2018). Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Perusahaan Transportasi Jasa Pt Sriwijaya Air. Journal of Tourism and Economic, 1(1).

Lubis, K. (2017). Perencanaan Tailor Made Tour untuk Meningkatkan Kepuasan Konsumen oleh Tour Department Pacto Ltd Medan. Program Studi D-III Perjalanan Wisata Fakultas Ilmu Budaya Universitas Sumatera Utara

Lumanauw, N. (2020). Manajemen Operasional Paket Wisata Perjalanan Insentif Di PT. Golden Kris Tours. In Journey (Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management) (Vol. 2, No. 2, pp. 47-62).

Nuriata. (2014). Paket Wisata, Penyusunan Produk dan Penghitungan Harga. Bandung: Alfabeta.

Prihastuti, Y., & Widayati, E. (2019). Analisis Pengaruh Marketing Mix Terhadap Keputusan Pembelian (Studi Kasus Pada Pt. Tunas Indonesia Tours And Travel Cabang Yogyakarta). Journal of Tourism and Economic, 2(1).

Rijali, A. (2018). Analisis data kualitatif. Alhadharah: Jurnal Ilmu Dakwah, 17(33), 81-95.

Robinson, P., Fallon, P., Cameron, H., & Crotts, J. C. (Eds.). (2016). Operations management in the travel industry. Cabi.

Sugiyono (2017). Metodologi Penelitian Bisnis Pendekatan Kuantitatif, Kualitatif, Kombinasi, dan R&D. Bandung: Alfabeta, CV.

Tim Kemenparekraf (2021) Trend Industri Pariwisata 2021. Jakarta: Kemenparekraf.

Utama, R. E., Gani, N. A., Priharta, A., dan Jaharuddin. (2019) Manajemen Operasi. Jakarta: UM Jakarta Press.

Utama, I. (2014). Pengantar Industri Pariwisata. Yogyakarta: Deepublish.

Wright, J. N., & Race, P. (2004). The Management of Service Operations. Kroasia: Thomson Learning.

Yoeti, O. A. (2003). Tours And Travel Marketing. Jakarta: Pradnya Paramita.

Yuswohady, et al., (2021) OTA Industry Outlook 2021. Jakarta: Invent.ure knowledge